TorQ Smart Queue

The system is divided into different user roles to ensure secure and structured management:

• Admin (HQ / Headquarters): The highest-level system administrator. They manage global configurations, create users across the entire organization, and have visibility over all branches.
• Manager (Branch Manager): Responsible for overseeing operations at a specific branch, such as configuring branch-specific services and monitoring local operations.
• Teller (Service Staff): The counter staff who actively serve customers. They can call queues, handle service transactions, and manage their own counter's status.

•  Multi-branch Support: Built for enterprises with multiple locations. It supports zone management and features location-based routing (e.g., finding the nearest branch).
• Dynamic Service Configuration: Services (such as Deposits, Withdrawals, Payments) are highly customizable per branch. Administrators can dynamically configure the user interface for ticketing kiosks—adjusting background colors, font sizes, icons, and creating sub-menus without changing the core code.

•  WebSocket Integration: The system uses WebSockets for real-time, bi-directional communication. When a customer takes a ticket or a Teller calls the next queue, digital displays and devices update instantly without needing page refreshes.
• Counter & Status Management: It actively tracks "Counter Online" statuses to monitor which service counters are currently open and available to serve customers.